Yellow Eels

Greetings cards purchased from this site will be wrapped in protective packaging and sent by Royal Mail 2nd class and will not require a signature.

We would hope to dispatch items within two working days of receiving the order. If there is a delay you will be contacted.

You have the right to cancel the order anytime up to seven days after receiving it. Contact us if you wish to cancel. If the item has been dispatched it should be returned undamaged in its original packaging within 14 days of receipt. You, the buyer, will be responsible for paying the return costs.

Any damaged or incorrect items that need to be returned must be authorised in advance. Notify us of any returns within seven days following receipt of the item, stating the nature of the damage or defect.

Damaged or incorrect deliveries must be returned to us within 14 days of receipt of items. We will only refund the postage & packaging costs of returned goods if they were deemed faulty or damaged on delivery.

​If the products have been damaged during transit, a claim will be made with the relevant courier against the insurance paid for when shipping the work. Please check all items upon delivery and report any damage immediately.